1. Who we are and what VellaCourt does
VellaCourt is a business name used by Sabrina Ibrohimova, an Australian sole trader (ABN 64403081190), based in Melbourne, Victoria. In these documents "we", "us" and "our" mean that person trading as VellaCourt. VellaCourt is software that helps tennis and pickleball players, coaches, clubs and organisers find each other, arrange matches and sessions, and manage some bookings and payments.
Some services listed on VellaCourt are provided by third parties, such as other coaches, clubs, venues and organisers. Others may be provided by us. Next Gen Doncaster sessions are mostly run by the club, and some are run by us directly. Each booking page will say who provides the session. Where we provide a session ourselves, we are the provider. Where a club, coach or other third party provides it, they are solely responsible for delivering it. We are responsible for the platform and for any paid membership we sell you directly.
Court listings come from public sources and may be out of date. Pins on the map show the suburb, not the exact court. Check with the venue before you travel.
2. Your account
You must give accurate information and keep your login secure. You must be 18 or older to create an account. A parent or guardian may manage a junior player's bookings and must give consent where the platform asks for it.
We may suspend or close an account that breaks these terms or the Community Guidelines, puts others at risk, or is used for fraud. Where it is reasonable, we will tell you why and give you a chance to respond.
3. Paid memberships
Player Priority, Featured Coach and Club Plan are recurring subscriptions. The price, billing period and renewal are shown before you pay. Prices are in Australian dollars. We are not registered for GST, so no GST is charged.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
A subscription renews automatically until you cancel. You can cancel at any time from Profile, Manage billing. Benefits continue until the end of the period you have paid for and are not charged again after that.
Current prices are founder prices: Player Priority A$9.99 per month, Featured Coach A$15.99 per month, and Club Plan A$100 per month or A$1,200 per year. The yearly Club Plan gives 12 months of service for one payment. The founder sign-up window runs for three calendar months from launch; the launch date has not been set. Prices after that window have not been decided.
We will not change the price of an existing subscription without first telling you the new amount and the date it takes effect, giving you reasonable notice, and letting you cancel before it applies. We don't promise that any price is fixed forever.
4. Bookings with coaches, clubs and organisers
When you book a session, enter an event or join a match, your agreement for that service is with whoever provides it, as shown on the booking page: us, or a third-party coach, club or organiser together with their own terms. Normal coach booking requests are not paid through VellaCourt; you arrange payment directly with the coach. Cancellation rules are set out in our Cancellation Policy and on the booking page.
Some programs (for example Next Gen Doncaster) take payment outside VellaCourt and a coordinator confirms it. In that case VellaCourt records the booking but does not hold or process the money.
5. Acceptable use
Do not misuse the platform, harass others, post false reviews, impersonate anyone, scrape data, or try to get around security or payments. Follow the Community Guidelines.
6. Content and AI suggestions
You keep ownership of what you post, and you give us a licence to display it on VellaCourt to provide the service. AI features are labelled. They give general suggestions only and are not professional coaching, medical or safety advice.
7. Limits on liability
Nothing in these documents excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded, including the consumer guarantees.
To the maximum extent the law allows, we (the operator of VellaCourt), and the clubs and coaches who offer sessions through VellaCourt, are not liable for any injury, loss, damage, cost or expense arising from your use of the platform or from taking part in any match, session, event or activity arranged through it.
Clubs and coaches are independent of us. To the maximum extent the law allows, we are not liable for what they do or fail to do, and they are not liable for what we do or fail to do.
Where liability for a failure to meet a consumer guarantee can lawfully be limited, it is limited, at the provider's choice, to supplying the services again or paying the cost of having them supplied again. Where the law allows, our total liability for any other claim is limited to the amount you paid us in the 12 months before the claim.
Nothing in this section limits liability that cannot lawfully be limited, such as liability for gross negligence or for death or personal injury where the law does not allow that liability to be excluded.
8. Assumption of risk
Tennis, pickleball and other sport carry inherent risks, including injury from falls, collisions, overexertion, balls, racquets, paddles, court surfaces, equipment and weather. These are obvious risks of a dangerous recreational activity.
You take part in any match, session, event or activity arranged through VellaCourt voluntarily and at your own risk. You are responsible for deciding whether you are fit and able to play, for your own equipment, and for checking court and weather conditions before you play.
To the maximum extent the law allows, you release VellaCourt (its operator), and the clubs, coaches, venues and organisers who offer activities through VellaCourt, from any claim for injury, loss or damage arising from the materialisation of those risks.
9. Your responsibility and hold harmless
You are responsible for loss you cause by breaking these terms, misusing the platform, or acting negligently or unlawfully, to the extent that you caused it.
To the maximum extent the law allows, you agree to hold harmless VellaCourt (its operator), and the clubs, coaches, venues and organisers who offer activities through VellaCourt, from claims by third parties arising from your breach of these terms, your misuse of the platform, or your negligent or unlawful conduct, to the extent you caused the loss.
This section and section 8 do not exclude liability for gross negligence, fraud, or anything else that cannot lawfully be excluded, and do not affect your rights under the Australian Consumer Law.
10. Changes and disputes
If we make a material change to these terms, we will ask you to accept the new version before you next book or pay. If you have a complaint, please use the Contact and Complaints page first. These terms are governed by the laws of Victoria, Australia.